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Job Description

* Must be a graduate of a 3yr Diploma Course or Bachelors Degree holder in Computer Science/Information Technology/Engineering. 

* At least 6-24 months of experience in IT Helpdesk/Operations

* Voice Support - Good Command in English Language, Ability to engage in a conversation to resolve issues over phone, document and escalate if necessary.

* Online Support -Ability to handle/track online helpdesk application to track, follow-up, resolve issues. Working knowledge in installing, configuring and supporting software, hardware and connectivity components of a single-user workstation. Experience in providing helpdesk support for messaging applications/devices like Lotus Notes, Outlook, VPN Configuration, Blackberry configuration/support etc.

* Tool Knowledge - Prior working experience some or all of the tools/products - Remedy, pcAnywhere

* Willing to be assigned in Quezon City

For interested parties, kindly send your resume to * Please login to view Email or call 889-5957/0905-4207926. For faster processing you can walk in were at Basement 1 LKG Tower 6801 Ayala Avenue, Makati City. Look for Riva de Guzman.

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